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Frequently Asked Questions

If any of your questions aren't answered here, please feel free to also visit the Policies page for more information.
If you have a specific question you can also contact us direct [email protected]

Can I pay with using my credit or debit card?

Yes absolutely.  All payments are processed through Paypal, so if you don't have a Paypal account you can select to pay using your credit card, otherwise Paypal account holders can also pay using your linked bank account or credit card.

What collar measurements do I provide?

You can either measure your dogs neck size, or their current collar size.

If measuring the neck, please make sure that the measurements provided are a snug fit around the circumference of your dogs neck.   This will be the size that the thread is made to and the 2 finger gap under the collar will be accounted for with the addition of the buckle (4-5cm).

If you are taking the measurement from a collar already sized to fit, please measure it when laying flat and as straight as possible (not when done up/attached) from the end of one buckle clip to the end of the other.  The entire collar (inclusive of the buckle) will be made to this measurement.

Macrame Collar sizing

What if the size I buy doesn't fit?

Because these collars aren't adjustable you will need to measure your dogs neck or collar size and send this through at the time of ordering.  Unfortunately we cannot accept returns or refunds based on the size not being a correct fit.  Please note that each collar is custom handmade specifically for your order but because of the nature of the thread and the knotting techniques sometimes small variations in the sizing can occur

How long will it take to make my order?

You can expect your order to take 1 week to be handmade for you. Once it is made it is safely packaged up and sent off to you at which point you will receive a notification to advise you that it has been sent on it's way.

Do you ship internationally?

Yes, we would love our products to be worn by dogs all over the world!

Your shipping is automatically calculated at checkout based on your location.

If you have any queries about the shipping costs calculated at the checkout, please contact us direct.

How do I care for the product?

Because the items are made from cotton threads they can be washed.  We recommend you carefully hand wash these in cool or luke warm water, leaving to soak if necessary.

As the hardware is metal it can scratch easily.  If your dog is hard wearing on their products, this might be something to be mindful of.

The combination of thread and knotting techniques means the products are very robust and durable.  They will have a small amount of natural stretch, however shouldn't stretch out of shape or size unless you intentionally pull them in a manner to do so, or they have an excessive amount of pulling ie: if you have a strong pulling dog on lead.

I'd like to send my order as a gift, can you do gift wrapping?

As this product is new and still in it's early launch phase, we don't yet offer a gift wrapping service.